Forum Discussion

Emma76's avatar
Emma76
3 years ago

Employee's YTD gross wages and super payments not showing up in STP EOFY verification report

We had an employee who left our employment in March 2022.  I had not formally terminated them in STP.     Today I looked at our EOFY YTD verification report and although their PAYG amount is correc...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Emma76,

     

    Thank you for your post. 

     

    In regards to the ATO error message, this means that theres one or more invalid characters in the information coming through to the ATO. Unfortunately, the error doesn’t specify which field could be the cause. Instead, I would suggest going through the Check Payroll Details again and ensuring that all the information on both the cards and in the Payroll > Payroll Details > Company Information window is correct and doesn’t contain any special or unusual characters.

     

    Once you have done the above, you will need to re-activate their employee card, remove their termination date from their card, and then process an update event/ $0 void pay run to push through those missing totals.

     

    If the totals pull through and match correctly, you can re-enter their termination date and finalise this employee.

     

    Do reach out if you require further assistance with this, happy to help. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi Emma76,

 

Thank you for your post. 

 

In regards to the ATO error message, this means that theres one or more invalid characters in the information coming through to the ATO. Unfortunately, the error doesn’t specify which field could be the cause. Instead, I would suggest going through the Check Payroll Details again and ensuring that all the information on both the cards and in the Payroll > Payroll Details > Company Information window is correct and doesn’t contain any special or unusual characters.

 

Once you have done the above, you will need to re-activate their employee card, remove their termination date from their card, and then process an update event/ $0 void pay run to push through those missing totals.

 

If the totals pull through and match correctly, you can re-enter their termination date and finalise this employee.

 

Do reach out if you require further assistance with this, happy to help. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

LDOG's avatar
LDOG
Experienced User
3 years ago

Hi

 

I am having same issue however my 2 paid employees arent terminated - Their Payment Summary arent showing any gross  payments, just tax and super.   Your assistance would be greatly appreciated

  • LDOG's avatar
    LDOG
    Experienced User
    3 years ago

    Hi Sam

     

    I thought I too would try running a Nil pay run; problem fixed, payment summary's now seem to be correct.

     

    Thanks

    Leanne

    • Gail_C4L's avatar
      Gail_C4L
      Experienced Cover User
      3 years ago

      We had a similar problem and I had to unterminate (both on ATO and Employee Card) every single terminated employee for the FY (as we have paid Trial Days, there were heaps) and then run a zero payroll.

       

      If you have to do this, I suggest your print your ATO Termination list as it's a handy list of all your Termination Dates, before you start to unterminate.

       

      Very annoying, especially as they have changed Terminations to one at a time rather than in batches recently. 

      My assumptions is that there a bug worked its way into the software with the changes to Terminations. Hopefully they fix it before next EOFY as it's costs me a lot of time both on the phone to call centre and unterminating and reterminating to fix this.

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