Hello Did the payrun today and one of the payroll staff enters their base hours time directly in to Enter Time Sheets. When processing that pay the 6 hours for the first day of the pay week were greyed out. However were included in the weekly total of the Enter Time Sheets screen. It was not immediately noticed. When in Process Payroll those 6 hours dropped off. When going back it was advised that day had been processed in a previous pay. We tried to edit it and it was not possible - now why it was greyed out made sense. We can find no evidence of this occurring. We've checked the transaction journals, payroll reports, etc. Do the time sheet hours take effect at that stage or when the payroll is processed. The staff member, has declined to be paid the 6 hours as she is part of the payroll team until we can understand what has happened. I believe she is entitled to be paid for the 6 hours however would like to prove it to our employer and the employee. What should we look for? Regards Elizabeth
A grey value in hours indicates that hours have already been processed in a pay run. Timesheets can't be deleted once it is processed, but you can still reverse or delete the pay run. This Help Article, Timesheets, has more information about it that you can use as a guide as well.
If you're looking for the pay run that was processed, please go to Find Transactions at the bottom part of the dashboard >> Payroll Category or Account >> Look for the payroll transaction better by using Filters. You can also try to go to Prepare Electronic Payments to see if it's still sitting there. If you want to look further, you can click on Open in web browser at the top of the dashboard >> Click on Payroll menu >> Pay runs. If you already saw the transaction and you want to delete or reverse it, you can follow this Help Article, Changing a recorded pay.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
Hello Sean I had already done as you suggested however repeated again today and could not find any evidence of the 6 hours worked on Thursday 30 Mar being paid. We use MYOB teams for most of our staff. However this staff member, as a member of the payroll team enters her times in to Enter Timesheet directly. The Enter time sheet dates are Thursday 23 Mar to 29 Mar. Processed and paid on 30 Mar. The payroll reports for the same date range. Reconcile fine - no issues. This pay has no issues. Payrolls are processed on Thursdays for the previous week ending Wednesday. The next week Thursday 30 Mar to 05 April. Processed and Paid on 06 April is where the 6 hours were greyed out at the beginning of processing the Enter time sheets for that week. NO pay run was done between the last pay run of Mar and this first one of April. Nothing should have been greyed out when beginning the run. The discrepancy is between what Enter Time Sheets report has been worked and what the payroll category report after drilling in shows as the hours worked for the pay covering Thursday 30 Mar to 05 April for this employee. No other employee has been affected. I have used MYOB for payroll for some years and we have only been using the Enter time sheets/MYOB teams for a few months. This is the first time the hours have been in eit's affected a pay run in hours and dollars. Do hours recorded in Enter Time Sheets affect flow on to anything else that can't be overridden? I note that hours can be overridden during the Process Payroll process. We elect not to do that. The 6 hours have not been recorded in the pay run paid 06 April as they were greyed out at the beginning of the process. Do you have any other suggestions on how to resolve this difference between what Enter Timesheets shows and what was actually paid/processed? Regards
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hours","id":"message:810841","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:140230"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:810841"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:810841"},"body":"Hello Did the payrun today and one of the payroll staff enters their base hours time directly in to Enter Time Sheets. When processing that pay the 6 hours for the first day of the pay week were greyed out. However were included in the weekly total of the Enter Time Sheets screen. It was not immediately noticed. When in Process Payroll those 6 hours dropped off. When going back it was advised that day had been processed in a previous pay. We tried to edit it and it was not possible - now why it was greyed out made sense. We can find no evidence of this occurring. We've checked the transaction journals, payroll reports, etc. Do the time sheet hours take effect at that stage or when the payroll is processed. The staff member, has declined to be paid the 6 hours as she is part of the payroll team until we can understand what has happened. I believe she is entitled to be paid for the 6 hours however would like to prove it to our employer and the employee. What should we look for? Regards Elizabeth","body@stringLength":"1008","rawBody":"Hello Did the payrun today and one of the payroll staff enters their base hours time directly in to Enter Time Sheets. When processing that pay the 6 hours for the first day of the pay week were greyed out. However were included in the weekly total of the Enter Time Sheets screen. It was not immediately noticed. When in Process Payroll those 6 hours dropped off. When going back it was advised that day had been processed in a previous pay. We tried to edit it and it was not possible - now why it was greyed out made sense. We can find no evidence of this occurring. We've checked the transaction journals, payroll reports, etc. Do the time sheet hours take effect at that stage or when the payroll is processed. The staff member, has declined to be paid the 6 hours as she is part of the payroll team until we can understand what has happened. I believe she is entitled to be paid for the 6 hours however would like to prove it to our employer and the employee. What should we look for? Regards Elizabeth","kudosSumWeight":0,"postTime":"2023-04-06T12:00:08.130+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:810841_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":383},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello Did the payrun today and one of the payroll staff enters their base hours time directly in to Enter Time Sheets. 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Enter Time Sheet - greyed out hours","moderationData":{"__ref":"ModerationData:moderation_data:811251"},"body":"
A grey value in hours indicates that hours have already been processed in a pay run. Timesheets can't be deleted once it is processed, but you can still reverse or delete the pay run. This Help Article, Timesheets, has more information about it that you can use as a guide as well.
If you're looking for the pay run that was processed, please go to Find Transactions at the bottom part of the dashboard >> Payroll Category or Account >> Look for the payroll transaction better by using Filters. You can also try to go to Prepare Electronic Payments to see if it's still sitting there. If you want to look further, you can click on Open in web browser at the top of the dashboard >> Click on Payroll menu >> Pay runs. If you already saw the transaction and you want to delete or reverse it, you can follow this Help Article, Changing a recorded pay.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users to find this information.
A grey value in hours indicates that hours have already been processed in a pay run. Timesheets can't be deleted once it is processed, but you can still reverse or delete the pay run. This Help Article, Timesheets, has more information about it that you can use as a guide as well.
If you're looking for the pay run that was processed, please go to Find Transactions at the bottom part of the dashboard >> Payroll Category or Account >> Look for the payroll transaction better by using Filters. You can also try to go to Prepare Electronic Payments to see if it's still sitting there. If you want to look further, you can click on Open in web browser at the top of the dashboard >> Click on Payroll menu >> Pay runs. If you already saw the transaction and you want to delete or reverse it, you can follow this Help Article, Changing a recorded pay.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users to find this information.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:811251_5"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:812484":{"__typename":"ModerationData","id":"moderation_data:812484","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:812484":{"__typename":"ForumReplyMessage","uid":812484,"id":"message:812484","revisionNum":1,"author":{"__ref":"User:user:140230"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:811251"},"conversation":{"__ref":"Conversation:conversation:810841"},"subject":"Re: Enter Time Sheet - greyed out hours","moderationData":{"__ref":"ModerationData:moderation_data:812484"},"body":"Hello Sean I had already done as you suggested however repeated again today and could not find any evidence of the 6 hours worked on Thursday 30 Mar being paid. We use MYOB teams for most of our staff. However this staff member, as a member of the payroll team enters her times in to Enter Timesheet directly. The Enter time sheet dates are Thursday 23 Mar to 29 Mar. Processed and paid on 30 Mar. The payroll reports for the same date range. Reconcile fine - no issues. This pay has no issues. Payrolls are processed on Thursdays for the previous week ending Wednesday. The next week Thursday 30 Mar to 05 April. Processed and Paid on 06 April is where the 6 hours were greyed out at the beginning of processing the Enter time sheets for that week. NO pay run was done between the last pay run of Mar and this first one of April. Nothing should have been greyed out when beginning the run. The discrepancy is between what Enter Time Sheets report has been worked and what the payroll category report after drilling in shows as the hours worked for the pay covering Thursday 30 Mar to 05 April for this employee. No other employee has been affected. I have used MYOB for payroll for some years and we have only been using the Enter time sheets/MYOB teams for a few months. This is the first time the hours have been in eit's affected a pay run in hours and dollars. Do hours recorded in Enter Time Sheets affect flow on to anything else that can't be overridden? I note that hours can be overridden during the Process Payroll process. We elect not to do that. The 6 hours have not been recorded in the pay run paid 06 April as they were greyed out at the beginning of the process. Do you have any other suggestions on how to resolve this difference between what Enter Timesheets shows and what was actually paid/processed? Regards","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-04-20T14:33:00.366+10:00","lastPublishTime":"2023-04-20T14:33:00.366+10:00","metrics":{"__typename":"MessageMetrics","views":274},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:810841/message:812484","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:815273"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1830","rawBody":"Hello Sean I had already done as you suggested however repeated again today and could not find any evidence of the 6 hours worked on Thursday 30 Mar being paid. We use MYOB teams for most of our staff. However this staff member, as a member of the payroll team enters her times in to Enter Timesheet directly. The Enter time sheet dates are Thursday 23 Mar to 29 Mar. Processed and paid on 30 Mar. The payroll reports for the same date range. Reconcile fine - no issues. This pay has no issues. Payrolls are processed on Thursdays for the previous week ending Wednesday. The next week Thursday 30 Mar to 05 April. Processed and Paid on 06 April is where the 6 hours were greyed out at the beginning of processing the Enter time sheets for that week. NO pay run was done between the last pay run of Mar and this first one of April. Nothing should have been greyed out when beginning the run. The discrepancy is between what Enter Time Sheets report has been worked and what the payroll category report after drilling in shows as the hours worked for the pay covering Thursday 30 Mar to 05 April for this employee. No other employee has been affected. I have used MYOB for payroll for some years and we have only been using the Enter time sheets/MYOB teams for a few months. This is the first time the hours have been in eit's affected a pay run in hours and dollars. Do hours recorded in Enter Time Sheets affect flow on to anything else that can't be overridden? I note that hours can be overridden during the Process Payroll process. We elect not to do that. The 6 hours have not been recorded in the pay run paid 06 April as they were greyed out at the beginning of the process. Do you have any other suggestions on how to resolve this difference between what Enter Timesheets shows and what was actually paid/processed? Regards","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:812484_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:815273":{"__typename":"ModerationData","id":"moderation_data:815273","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:815273":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:279388"},"id":"message:815273","revisionNum":1,"uid":815273,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:812484"},"conversation":{"__ref":"Conversation:conversation:810841"},"subject":"Re: Enter Time Sheet - greyed out hours","moderationData":{"__ref":"ModerationData:moderation_data:815273"},"body":"
I appreciate your further explanation of what happened. I have sent you a private message for us to discuss further.
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