Entitlement Balance report incorrect
Hi, Entitlement balance report is showing incorrect balances for some employees. The balance on report is different to card. No opening balances on employees. Please assist?
Forum Discussion
Hi BW4,
Thank you for the post, and I'm sorry for the late response. I'll be more than happy to help you. Have you reinstated the impacted employees? If yes, please follow these instructions, Reinstating an employee (myob.com). And if not, you can create a void pay with the number of hours you'll add or deduct. Here's a guide to create void pay, End of year finalisation with Single Touch Payroll reporting (myob.com).
Just in case you still need assistance, you can reach out to our phone support, or you can be assisted by our virtual assistant MOCA by going to MYOB Support - MYOB Support.
Have a great day!
Kind regards,
Sai
No, employee hasnt been reinstated. And there are a few employees this affects.
Have run a zero pay and it has not corrected itself.
Client is asking for accurate reports so this is now a bad look that we cant generate accurate entitlement reports for them.
The issue is the CARD has the accurate hours, however the ENTITLEMENT REPORT does NOT.
Please assist. Thank you.
