Forum Discussion

ljordaan's avatar
ljordaan
Contributing User
5 years ago

Entitlement Balance Report not matching card file

We are using AccountRight 2019.4   I recently noticed that one of our employees AL balance on the Entitlement Balance Summary report does not match the card file.    As per the Card Information -...
  • ljordaan's avatar
    ljordaan
    5 years ago

    Hi Haydes,

     
    Thank you so much for your email.
     
    I will try this out and see how it goes.
     
    The employee has not left the firm and have been reinstated. Things changed since someone in our organisation with a similar surname resigned and from that point I noticed the anomalies.
     
    I will keep you updated
Haydes's avatar
Haydes
MYOB Product Team
5 years ago

Hi ljordaan 

 

It's been a while since I've looked into this, but from memory we would want to run the Entitlement Balance Detail report as this will check the Balance from the Card against the actual accrual calculated from each pay run.

 

If there is a difference here it should be a relatively easy fix. Here's a help article that takes you through this process (It is marked for AccountRight Classic but the process is pretty much the same): Resolving a difference in Entitlement Balance reports (Australia only)

 

This help article could also add more context if it is related to this: Payroll reports not matching pay history (Australia only)

 

 

As a small note, has this employee been re-instated at any point? I have a vague memory of leave balances getting "hidden" if they aren't cleared before a termination date is entered and they end up causing confusion when re-instated.

 

Let us know how this goes!

  • ljordaan's avatar
    ljordaan
    Contributing User
    5 years ago

    Hi Haydes,

     
    Thank you so much for your email.
     
    I will try this out and see how it goes.
     
    The employee has not left the firm and have been reinstated. Things changed since someone in our organisation with a similar surname resigned and from that point I noticed the anomalies.
     
    I will keep you updated

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