Forum Discussion

dobbo's avatar
dobbo
Experienced Cover User
2 years ago

Entitlement balance summary / Entitlement detail reports differ

Hi need help with this one   - When doing up entitlement reports for only one staff member (rest are fine) for August 23  on Account right (current online file) the summary report does not reflect th...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi dobbo, 

 

Thanks for the response. 

 

Now that we found which month is causing the issues with the values. We could correct the values of that month inside the Pay History of the employee. Since the Entitlement Balance Summary report pulls data from there, this would correct the discrepancies. 

 

Let us know how we can help you further. 

 

Cheers,

Genreve

dobbo's avatar
dobbo
Experienced Cover User
2 years ago

But why has it done it ?  and how do we know if future reports are correct??  and how do we fix "We could correct the values of that month inside the Pay History of the employee."

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi dobbo, 

     

    Thanks for the response.

     

    Generally, Pay History collects information from pay runs if there is a difference of values from the pay run. It is likely that this has been altered manually. We could correct this by going to Pay History and editing the values. 

    1. Click Card File.
    2. Click Cards List. 
    3. Click Employee Tab.
    4. Click the blue arrow next to the employee's name. 
    5. Click Payroll Details.
    6. Click Pay History.
    7. Choose the month.
    8. Edit the values.
    9. Click OK.

    If you have any other difficulties or issues. Let us know. 

     

    Thanks, 

    Genreve

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