Hi casal
Thank you for your post. Usually, when you pay out the Unused Entitlements, you would first open the entitlements and make sure the Entitlements Categories are removed from accruing for that employee, so it doesn't accrue on the Final Pay.
I would have a look at the categories and see if it was missed for that employee. If it was then you can remove it then, reverse and re-enter the pay run.
For detailed steps see our Help Article on the topic: Processing a final pay - Create payroll categories for termination payments.
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