Entitlements disappeared in FY25
I have processed first pay for the 2025 Financial Year and all the entitlement balances for all our entitlements have disappeared (reverted back to zero). All entitlements have the tick box ticked fo...
Forum Discussion
Hi SMPENG
If they've suddenly disappeared, first check the employee card file to see if any manual changes were made recently. You can use the Journal Security Audit in MYOB to track any adjustments. Also, if you have a backup for the 2023-2024 payroll, you can cross-check the Entitlement Balance report to ensure the correct hours are shown for each entitlement. To quickly resolve this before sending out pay slips, you might consider creating a separate pay run to manually enter the available hours for each employee's entitlements. This should help get everything back on track. You can also check this link for detailed steps. If you need more detailed steps or further assistance, just let me know!
Best regards,
Doreen
Hi Doreen_P
Thanks for your response. I have spoken to MYOB Support who are currently looking into the problem (ref: 01821659).
I have checked the card files to make sure no manual changes have been made. I am the only one that processed payroll. Thanks for the tip amount creating a manual payrun but hoping to avoid this.
