Forum Discussion

communityuser23's avatar
7 months ago

Entitlements wont print on pay advise

Hello i was wanting to find out if there is a way to get the employees entitlements to print on pay advise? I have ticked the button but it wont show in their pay slips?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi communityuser23

     

    Just to clarify, did you tick the box to show the entitlement on pay advice before or after the payslip was generated? The setup you've made will apply to future pay slips once it's configured correctly. If you need further assistance with this, feel free to ask! Happy to help get everything sorted for you.

     

    Best regards,

    Doreen

    • Hello Doreen. Yes i have tried everything. I ticked the box well before i generated the payslip.

      I cant even modify the payslip to include another field box?  

      • communityuser23's avatar
        communityuser23

        I  cant get anything other than standard items and tax to show up on payslips. All other items - sick leave, holidays, redundancy, etc dont show on the payslip and they all have the box ticked to show on payslip.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi there communityuser23

     

    If you're still having issues with entitlements not showing on pay slips even after making sure that the option to print on pay advice was ticked, I highly suggest getting in touch with our live chat for further assistance as this may require thorough investigation. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Best regards,

    Doreen