Hi Doreen,
The link you provided directed me to a page where I can update name, business phone number, business email address, ABN, Software ID, Agent ABN, or Registered Agent Number.
However, I also tried editing the STP business details, and the same error message continues to appear.
This issue is not new, and we have been unable to send updates since July last year. Unfortunately, it has been very difficult to get in contact with your team for assistance. Last week, I called and was on hold for over 5 hours without receiving an answer. I eventually had to disconnect as I was leaving work at the end of the day.
Could you please escalate this matter and provide a solution, as we need to be able to submit updates successfully.
Thank you for your assistance.
Kind regards,
Ashi
Hi Ashi1,
Thanks for following up, and sorry this has been dragging on for so long. I had a look at your profile here in the Community Forum and was able to find your account. I’ve made a small tweak on my side, so when you get a chance, could you please log out and then log back in to see if that helps? Before you do that though, please make sure you clear your AccountRight cache first.
If the error still comes back after that, it really does need a closer look from the team, especially since it’s been going on for a while and the usual checks haven’t fixed it. You can reach our team through any of the support options available on our website.
Cheers,
Princess
