Forum Discussion

Precision21's avatar
Precision21
Experienced User
1 month ago

Error issue when doing a STP "Send Update Pay Event"

Morning I am trying to check if our Pays are balanced so far to our reports to STP and there is a shortage in our PAYG and Gross Wages paid and I need to do an update event but every time I run this ...
Princess_R's avatar
Princess_R
MYOB Moderator
26 days ago

Hi Precision21,

 

Sorry for the delay in getting back to you and thanks for giving the troubleshooting a go on your end. I checked and can see you’ve also been in touch with our team, and they’ve shared a workaround that should help. If processing the pay in batches still doesn’t sort it out, feel free to email back to the case again and we’ll be happy to take another look.

 

Cheers,

Princess

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