Forum Discussion

BinMaster's avatar
BinMaster
Contributing Cover User
3 years ago

Error loading latest PAYG Tax Tables

Version 2021.8   Trying to process payroll, getting error message:    "Error... Unable to load latest PAYG Tax Tables"   When I check Payroll Categories>Taxes> current payroll tax tables are ther...
  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi BinMaster 

     

    In AccountRight 2021.8 the tax tables are updated automatically when you record a pay within the current payroll year. Were you previously able to record pay runs in the current payroll year, or is this the first? 

     

    If you were able to record pays in the current payroll year fine and didn't reinstall AccountRight since then, 

    can you please check that the language settings in Windows is the correct region:

     

    1. Close all programs, click the start button
    2. Type control panel
    3. Click the control panel app
    4. Click change date, time, or number formats
    5. In the region window, make sure the format is correct as: English (Australia)
    6. The short date should then be d/MM/yyyy
    7. Click Apply, and OK
    8. Check the date/time on the bottom right. this should now be AU format

     


    image.png

     

    Once saved, start AccountRight and try processing payroll again.

CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi BinMaster 

 

In AccountRight 2021.8 the tax tables are updated automatically when you record a pay within the current payroll year. Were you previously able to record pay runs in the current payroll year, or is this the first? 

 

If you were able to record pays in the current payroll year fine and didn't reinstall AccountRight since then, 

can you please check that the language settings in Windows is the correct region:

 

1. Close all programs, click the start button
2. Type control panel
3. Click the control panel app
4. Click change date, time, or number formats
5. In the region window, make sure the format is correct as: English (Australia)
6. The short date should then be d/MM/yyyy
7. Click Apply, and OK
8. Check the date/time on the bottom right. this should now be AU format

 


image.png

 

Once saved, start AccountRight and try processing payroll again.

  • BinMaster's avatar
    BinMaster
    Contributing Cover User
    3 years ago

    Thanks for that, yes that worked!

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