Forum Discussion

cas16's avatar
cas16
Contributing Cover User
6 years ago

Error message when accessing employee card

When i try to access an employee's card it comes up with an error message and says AR has to close.  it only happens on the one employee.

  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi cas16 

     

    It sounds like we do need to arrange for a script to be run over that company file for you. So we can arrange for that can you confirm the following information:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi cas16 

     

    It sounds like we do need to arrange for a script to be run over that company file for you. So we can arrange for that can you confirm the following information:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
    • cas16's avatar
      cas16
      Contributing Cover User
      6 years ago

      The file is stored on line.  The last 4 digits of the serial number are 5740

      • Steven_M's avatar
        Steven_M
        Former Staff
        6 years ago

        Hi cas16 

         

        Thank you for confirming that information

         

        I've arranged for the script to be run for you. Do ensure that you have closed down and reopen that file before attempting to open that card.

        Let us know how you get on and if you require further assistance.

    • cas16's avatar
      cas16
      Contributing Cover User
      6 years ago

      Company file ID is 1

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