Excess number of employees in payrun
We have a payroll of 55 staff on our accounting business program. It has suddenly stopped recording pays to the ATO until I drop the employees to 35 or so. I then have to put in the remainder. How do...
Forum Discussion
I went in to the community page and searched for similar problems. Here's what I found, so don't tell me it's an "unusual problem". See Helen Holman's post
There are still a lot of these issues here that were not copied. Go to this issue and check. Please tell me a solution or why it can't be fixed, and a workaround
Barry.
Hi BarryM1,
Thanks for taking the time to look through the Community and sharing that post as well. The main reason we're asking you to reach out to our support team is so they can mark your account as affected by the issue. Since this looks to be something happening on the backend, our team needs to log the affected accounts so the developers can see exactly how many users are impacted. They'll also be able to check your file specifically and investigate a bit deeper to confirm if it's the same issue you've seen mentioned in the Community.
Regards,
Sai
