Forum Discussion

TeresaInsight's avatar
TeresaInsight
Cover User
10 months ago

Hest Super - Unable to Pay

New employee. Super fund used Hesta. Unable to pay. The super fund is already set up by MYOB. Have tried to fix it by; 1. Rename the existing Hesta fund for example Hesta Super* 2. Create a new ...
Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi TeresaInsight,

 

Thank you for your post.

 

The error you're encountering may be due to changes in the super fund, such as a merger or renaming, or the fund may no longer be a registered APRA fund. To identify the missing or incorrect information about the fund, please hover your mouse over the red cross icon. For more information, please refer to this post: https://community.myob.com/t5/A2023-ARCHIVE/HESTA-super-This-fund-can-no-longer-receive-contributions-using/m-p/842404

 

If you require more information, please refer to the Help article: Troubleshooting Pay Super Payments.

 

Feel free to create a new post again if you need further help.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.