Hi Margie27,
Totally get why you'd think having the mobile already in my.MYOB website would mean it's all good to go. For Pay Super though, it's a bit separate behind the scenes, so they'll need to have the number verified on their end too. The easiest way to sort this is to pop through a Change of Details form to the Pay Super team so they can verify the mobile for you. You can grab the form and check out more info here: Add a Pay Super payment authoriser.
Regards,
Sai
Thanks Sai,
I sent the form off on the 15th and got an auto response saying, "we will respond within the next 2 business days". Have not heard anything yet and still can't do any payments. I am assuming there is a back log with everyone getting on board but if that is the case perhaps they should update the auto response with a realistic time frame as it is pretty frustrating.
Hi Margie27,
You're right to assume that there's a bit of a backlog we're working through right now. Totally agree with your feedback about expectation setting as well. We should update the 2 business days time frame while we know it's going to be a busy time leading up the 1st July. We'll feed this back to the team and hopefully they're able to easily update this.
Cheers,
Doreen
