Thanks Sai,
I sent the form off on the 15th and got an auto response saying, "we will respond within the next 2 business days". Have not heard anything yet and still can't do any payments. I am assuming there is a back log with everyone getting on board but if that is the case perhaps they should update the auto response with a realistic time frame as it is pretty frustrating.
Hi Margie27,
You're right to assume that there's a bit of a backlog we're working through right now. Totally agree with your feedback about expectation setting as well. We should update the 2 business days time frame while we know it's going to be a busy time leading up the 1st July. We'll feed this back to the team and hopefully they're able to easily update this.
Cheers,
Doreen
