Incorrect Employee set up with Super fund number
Hi GORRE,
That does sound like a fiddly little super setup knot. If you’ve already corrected the employee’s fund details and MYOB is still saying that membership number is already being used, it’s best not to change the actual membership number by adding punctuation or extra characters. A cleaner next step is to create the super fund again in the file, then assign that new fund record to the correct employee. If MYOB says the fund already exists, just add a small difference to the fund name only, like a letter or number at the end, but keep the real membership number exactly as it should be.
You can check these guides for the steps:
Once the correct fund is in place, you can work through the returned super contribution process and then reprocess the payment. If it’s still not resolved after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look with you.
Cheers,
Doreen
