Forum Discussion

Lisa22's avatar
Lisa22
Experienced Cover User
5 years ago
Solved

Incorrect TIL balance showing on payslip following upgrade to AR2020.1

Following the update to AR2020.1 last Tuesday, there is an issue with the incorrect TIL balance showing on payslips where there was no TIL taken or accrued within the pay period.  Instead of showing ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    LouiseBWM Lisa22 SandraJorgo 

     

    Hi everyone

     

    If your company files are online, that fix was deployed last night so the issue should be resolved for your files. If your files are offline, the fix is in the 2020.2 release.

Tracey_H's avatar
Tracey_H
Former Staff

Hi SandraJorgo  and Lisa22 

 

I just wanted to let you know that our teams have been working on a fix for this. If your company file is online, that fix will be deployed in the next few days and you won't need to do anything. If your file is offline, the fix will be included in the 2020.2 update.

 

We do apologise for the inconvenience and appreciate your patience.

 

Please do let us know if you need further help.

LouiseBWM's avatar
LouiseBWM
Experienced Cover User
5 years ago

+1 waiting impatiently for a fix.  I know in these coronatimes "a few days" can seem like 2 weeks, but can we have an updated ETA please?

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    LouiseBWM Lisa22 SandraJorgo 

     

    Hi everyone

     

    If your company files are online, that fix was deployed last night so the issue should be resolved for your files. If your files are offline, the fix is in the 2020.2 release.