is STP down?
Just finished a payroll and tried to record the pay as usual via my desktop version - I am getting the following error message: Validating payroll information for Single Touch Payroll failed. We c...
Forum Discussion
Hi there tomoz,
To resolve the error, "Validating payroll information for Single Touch Payroll failed. We could not check your payroll information for Single Touch Payroll reporting," you can follow the steps below:
- Check ATO registration. Make sure that you have called the ATO and registered MYOB as your software provider. This step is crucial for STP reporting.
- STP Setup for Each User. Each user needs to go through the STP setup process. Here’s how:
- Go to app.myob.com.
- Sign in with your user credentials.
- Go to the Payroll tab at the top.
- Select Single touch payroll reporting from the list at the bottom.
- Click ATO settings and then Get Started and follow the prompts.
- Confirm that you have notified the ATO and that no other software is used for the year.
- Click through to the end and then click OK.
Best regards,
Doreen
