I keep getting lodgement errors with the ATO, we have 27 staff and I'm only able to process 4 people at a time before I get a lodgement error.
MYOB keep closing my support requests (4 times now), I respond to their emails about more information and then they promise to call and don't call.
I have cleared my cache and still I get the error. can anyone else help as MYOB don't seem interested in helping.
Thanks
Hi Vanessa9,
I’m sorry for the frustration this has caused, especially after spending so much time on hold and providing the requested information. I checked your support case and can see that we emailed you on 26 August with the following workaround:
If you still receive the same error after saving the Leave tab, please clear your browser cache and try again. We also advised that if the issue continued, you should let us know so we could arrange a callback. However, we didn’t receive a reply from you. We also sent a follow-up email on 27 August to check whether you still needed assistance. As we didn’t receive a reply, the case was closed.
If you’re still experiencing the issue, please reply to our previous email. This will reopen the case, and our team can continue assisting you, including arranging a callback if needed.
Regards,
Sai
Hi Sai
Please find attached a copy of the email I replied to and didn't receive anything further. I have also attached a screenshot of when I can be phoned to discuss, please note you called me back at 3pm, where we arranged for you to call me back between 9am to 12pm on Wednesday, no call occurred. I have lodged this case 3 times. No contact just closure of support requests.
