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Tamala's avatar
Tamala
Contributing User
1 year ago

Log in for Employee Superannuation Payment Error

Every 3 months I go to pay employees superannuation payment and every 3 months I get the same error trying to go log into the super portal. Cleared the cache, used another browser, changed my MYOB p...
Desktop
Jemar_C's avatar
Jemar_C
Valued User
1 year ago

Hi Tamala,

 

I can see that you are unable to login to the super portal to process super payments, and it happens every three months. Since you have already tried the troubleshooting that you did before, like resetting the password, clearing the cache, and using a different browser, This might need in-depth troubleshooting. You may ask MOCA, our virtual assistant by clicking the chat bubble at the bottom of this help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

 

Cheers,

Jem

Tamala's avatar
Tamala
Contributing User
1 year ago

Hi Jem

This is the response I get every 3 months! I have tried MOCA, I have tried 3 different computers still keep getting the error

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