Mercer Smartsuper being rejected

Question

I have had two super payments made to Mercer Smartsuper following the closure of BT super deposited back into my account. I have tracked the employee they belong to, but do not know why this occured. I have checked with Mercer that all details are true and correct, and advised to contact MYOB to explain. I have no notification from MYOB that there is an issue, the funds just appeared back in my account

What do I do know to pay my staff member their overdue super, and fulfil my obligations ?

doreen_p · Answer

Hi Vicki_46&nbsp;
&nbsp;
As per checking, the superfund is still active. Kindly double check the superfund details through The Help Article Super Funds List. Once checked, you may reprocess the super contribution. Please check The Help Article Reversing and reprocessing superannuation payments for further details.
&nbsp;
Please let me know if you need further assistance.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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Best regards,Doreen

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