I am trying to pay my super and keep getting the attached error : "It looks like this service is unavailable right now. Please try again later." This has been for multiple days now - is there an issue with MYOB and super payments or is it an issue with my system.
Hi Ezial,
Sorry to hear about the persistence of your super payment error. If you are seeing the message “Whoops, something went wrong. Employee is inactive” when you try to pay super, I recommend checking that any employees included in the batch are active in your file and not terminated for the period you are paying. Reactivate the employee or remove them from the batch, then try the Pay Super run again.
You can also update any Pay Super payment limits. This help article steps through the options in AccountRight: https://www.myob.com/au/support/myob-business/payroll/superannuation/set-up-pay-super/changing-your-pay-super-payment-details?productview=Desktop
If the error keeps coming up after going through those steps, you can reach out to our support team so we can take a closer look. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi, I am getting the "Whoops, something went wrong...it looks like this service is unavailable right now. Please try again later." error message. This has been happening for 3 days now?????
it finally worked. thanks
