MYOB not recording Payroll
I've run my payroll 2 times, and it isn't recording in MYOB. I have done the ATO finalisation, and this is the first payrun for the new financial year. I hit Record, but it doesn't go to the ATO co...
Forum Discussion
Hi NVSHS,
Totally get how nerve-wracking it is when payroll just won’t record properly, nobody wants to mess with payday, and you did exactly the right thing making sure your team still gets paid. However, before you move ahead with reporting anything to the ATO, sorting out the issue with the original pay run now is your best bet for avoiding reporting problems with the ATO down the line. Don’t worry though, since you’ve only got one company file linked to your email, I’ve already run a script on your file to help fix up that $0 pay run.
If you’re still having trouble, you can hop over to our live chat via virtual assistant MOCA so we can run the necessary fix directly on your file or send in a support ticket through MyAccount and we’ll get it sorted for you.
Cheers,
Princess
Hello Princess_R
I am have exactly the same issue. Can you please resolve mine as well urgently otherwise I will have alot of unhappy staff.
thanks
Hi Precision21,
Definitely not what anyone needs before payday! I totally get how urgent this is, and I’d love to just swoop in and sort it out for you on the spot. The tricky bit is I can't pull up your company file by using your email address registered here. The fastest way to get this sorted is to give our team a quick call or hit us up on live chat via our virtual assistant, MOCA, which will get you connected to someone who can check out your specific details and get things moving pronto.
Cheers,
Princess
