MYOB not recording Payroll

Hi. No the person dealing with my case has no idea what they doing. They have emailed me back just now with a whole lot of information that does not address my issue. I have asked for someone else to handle this request. This is response I received below. MYOB is not processing my employees pay, it records at zero. I will not be able to reconcile my accounts, pay employer super as that is also not recording, meet my STP requirements or give my employees payslips. I need someone to go into my account and fix the problem. 

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In response to your query, I have contacted our support team, and we have reviewed all three reports, and they are consistent with each other. If all STP reports show as accepted, it means everything has been successfully submitted to the ATO and there are no issues with your pay runs.

To better explain, if you process pay in the new payroll year (e.g., 1 July or later) but the Date of payment is in the previous payroll year (e.g., 30 June or earlier), the ATO will treat the pay as an update event.

Even if the pay contains amounts that you are reporting to the ATO, they will consider it an update event (and not a pay event) because it is related to the previous payroll year.

But do not worry, even though the pay run shows as a $0 update event in the STP reporting centre, the updated year-to-date payroll totals (for the last payroll year) for the employees in the pay run will still be reported to the ATO.

You can check this article for reference: 

Additionally, if you are trying to process a Reportable fringe benefits amounts (RFBA), the error something went wrong (this is the known issue) will appear if the RFBA amount you are reporting is below the ATO's threshold. Make sure the combined value of an employee's RFBA is above the thresholds set by the ATO.

If unsure what to report, check with your accounting advisor or the ATO.