Hello
I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... please
Hi RonaldAPM,
If the employees aren’t showing in Pay Superannuation, the most common cause is that there’s no super currently due against those employees, even if wages were paid recently. A good first check is to run the Payroll Activity [Detail] report to confirm super has actually accrued and is due for payment. It’s also worth checking that each employee’s super fund is set to Pay directly from AccountRight in the Superannuation Fund Information window, as employees or payments won’t appear in Pay Super if that option isn’t selected. If you’ve upgraded from an older AccountRight version, another possibility is that super was originally set up using Expense categories instead of Superannuation categories, which can stop the amounts from appearing in the Pay Super window.
This help article steps through those checks here: Troubleshooting Pay Super payments.
Regards,
Sai
