MYOB payroll

Hi RonaldAPM,

If the employees aren’t showing in Pay Superannuation, the most common cause is that there’s no super currently due against those employees, even if wages were paid recently. A good first check is to run the Payroll Activity [Detail] report to confirm super has actually accrued and is due for payment. It’s also worth checking that each employee’s super fund is set to Pay directly from AccountRight in the Superannuation Fund Information window, as employees or payments won’t appear in Pay Super if that option isn’t selected. If you’ve upgraded from an older AccountRight version, another possibility is that super was originally set up using Expense categories instead of Superannuation categories, which can stop the amounts from appearing in the Pay Super window.

This help article steps through those checks here: Troubleshooting Pay Super payments.

Regards,

Sai 

Isaiah_C​ I have the same problem when use Pay Superannuation in AccountRight. No employee or anything came up to pay. In the Superannuation Guarantee linked two accounts, one is 2-xxxxSuper Payable, another is 6-xxxxSuper Expenses. The expenses link cannot be unlinked. How to change the Expense category to Superannuation category? Thanks

Hi Airlinx,

If an employee isn’t appearing in the Pay Superannuation window, here are a couple of cozy checks to try first:

• Make sure they’ve actually accrued super that’s due to be paid to the fund
• Check that the Pay directly from AccountRight option is selected in the Superannuation Fund Information window for each of your employee funds
• You can use this guide for the fund and employee setup checks: Check super fund and employee details

For the linked accounts side of things, you can also check this guide: Managing linked accounts. If you’ve worked through those checks and nothing changes, it’d be best to reach out to our support team via Contact Us page so they can take a closer look at why no employees are appearing in the Pay Super window.

Cheers,

Doreen

Hi Doreen_P​ 

Thank you for your message. I completed all these settings: I ticked 'pay directly from AccountRight,' checked Payroll Activity (details), and verified Super funds and employee details.  Still no employee or any list appeared.

I requested support in My Account, however, the turnaround time is 19 days. This means I have to manually load the data onto the Australian Super Clearing House, typing each staff's super contribution one by one. This is no efficient to get job done.

Hi Airlinx,

Entering super contributions manually can be really time-consuming and isn’t ideal at all. 

Thanks for going through all the checks in this guide already. Since those required areas have been checked and there’s still nothing showing in the Pay Super screen, the next step would be for our team to take a closer look at your setup directly. I understand wait times are running longer than usual across our support channels at the moment, and  sorry for the delay. At this point, getting one of the team to review your file is really what’s needed to help get this resolved. If you’re able to, calling support directly or going through our virtual assistant MOCA to connect with live chat would be the your other options.

Cheers,

Princess