Forum Discussion

Contributing User

3 years ago

MYOB SHUTS DOWN WHEN TRYING TO CREATE A NEW CARD IN TIMESHEETS

Since the latest update install we are unable to create a new customer when entering timesheets. we are able to create the customer in the card file but this is clunky and not efficient.

Sam_R
Former Staff
3 years ago
Hi Brett_PSS,

Thanks for reaching out and welcome to the Community Forum, I hope you find the forum to be a great source of information.

So that we can investigate your issue further, could you please produce the error again, then locate your diagnostic log, and attach it to your reply?
- Brett_PSS
  Contributing User
  3 years ago
  Please find attached files as requested.
  - Sam_R
    Former Staff
    3 years ago
    Hi Brett_PSS,
    
    Thanks for sending that through.
    
    Looking at the logs, this will require a script to be run over the file to fix it.
    
    Could you please confirm the last 4-digits of your serial number + the Company File ID this relates to? (Help>About MYOB AccountRight)