Forum Discussion

tweedy1's avatar
tweedy1
Contributing User
8 days ago

MYOB shutting down when edit employee card

Im wanting to edit an employee card and MYOB is shutting down "something went wrong" Attached is the details  of error I have been trying for the last two days    
Genreve_S's avatar
Genreve_S
MYOB Moderator
8 days ago

Hi tweedy1. 

 

Thanks for sending through those error logs, very helpful. That DataNotUniqueError inside the log usually means the system has saved the same info twice in the background.

 

I’ve run some fix scripts on the files linked to your email address. Please log out and back into AccountRight and try editing that employee card again; the error shouldn’t pop up anymore.

 

Regards,

Genreve

tweedy1's avatar
tweedy1
Contributing User
8 days ago

Hi Genreve

 

Sorry its still doing it

Attached a current error details

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi tweedy1, 

     

    Thanks for checking back in and for sending through the new log.

     

    At this point, the best next step is to contact our support team so they can identify the exact company file affected, run the repair script against it, and investigate further if the issue persists.

     

    You can reach the team by submitting a support request through My Account or by connecting with our live chat team via MOCA, our virtual assistant.

    Regards,

    Genreve

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