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Chris_Huber's avatar
Chris_Huber
Experienced Cover User
2 days ago

Myob Teams set up - invalid default superannuation

Myob Teams set up - invalid default superannuation

Trying to set up Myob Teams.
Error message:
"Invalid default superannuation

The default superannuation in the company file is invalid. This will need to be corrected to work with MYOB Team. You can check these details by going to the company file setup."

I have set up REST as our default superannuation in the company file (it has always been set up like this), but the rrro message doesn't go away and I cannot set up Myob Teams.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 days ago

    Hi there Chris_Huber,

     

    Since you've already set up the default Superannuation Fund in your company file, it would be a good idea to check if the fund is still active. You can do this by using the ATO's Super Fund Lookup tool. If the fund is inactive, you'll need to select a different active fund as your default. Check this link for detailed steps. Lastly, if you still encounter the error message that the default Superannuation Fund is invalid, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

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