Hi LC500,
Sounds like the online invoice payments are not following through the whole process.
From what you’ve described, it looks like some of the online invoice payments aren’t making it all the way through the process in MYOB, so there’s no automatic transaction there to match your bank feed.
A few common reasons this happens are that the Online Payments linked accounts/settings aren’t quite set up right, the payment or fee amount has been changed before the settlement runs, or the settlement’s gone to a different bank account, or it’s already ticked in Reconcile accounts, so it doesn’t show up as a match.
What you’re doing now, creating a manual bank transaction/transfer so you’ve got something to match the bank feed line to, is perfectly fine to tidy up those payments. We’ll just need to review the Online Payments setup and how those payments are being handled, so it doesn’t keep happening.
Regards,
Genreve