Pay Super duplicate error - unable to pay
Hi,
An full time employee left the company and has returned as a a casual years later. So, I created a new employee record for them. They still had the same super number. The error message that an ...
Forum Discussion
Hi dfoozle,
Creating a new card was unnecessary because the old card could have been reactivated. Using the same information for both cards will indeed cause duplication issues, especially since the reporting is done online. To resolve this, you can delete the pays made with the new employee card, remove the super information from the new card, reactivate the old employee card, and re-process the pays with the old (now current) employee card.
I hope this helps!
Cheers,
Earl
This is not suitable - the staff member has a gap of over three years in employment and is now a short term casual as opposed to a full-time permanent. I do not want any details from her prior employment being mixed with the new employment. This should not be such a difficult problem.
Hi there dfoozle,
I understand you'd prefer not to mix up the employee's details from before their new employment. To make things clearer, I'd recommend removing the super membership number from the old employee's card and then processing the payment. For more details, check out this link.
Cheers,
Doreen
I have done this and the error continues.
Hey dfoozle,
The error continues even after removing the super membership number from the employee's card, so it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll help resolve it for you.
Cheers,
Doreen
