Forum Discussion

dfoozle's avatar
dfoozle
Experienced User
1 year ago

Pay Super duplicate error - unable to pay

Hi, An full time employee left the company and has returned as a a casual years later. So, I created a new employee record for them. They still had the same super number. The error message that an ...
superfund
dfoozle's avatar
dfoozle
Experienced User
1 year ago

I have done this and the error continues.

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hey dfoozle,

 

The error continues even after removing the super membership number from the employee's card, so it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They'll help resolve it for you.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.