Forum Discussion

Experienced User

3 years ago

Pay Super is asking for "Someone else must approve"

Since my clients have accepted the new Pay Super PDS, when they go in to Authorise the Pay Super Payment, they get a message saying "You have authorised this payment but someone else needs to approve...

Nikolla

This is happening to me also???

Sam_R

Former Staff

3 years ago

Hi Nikolla,

Thank you for your post.

Our teams are currently investigating this particular issue. Could you please send me a private message with the following details so we can pass your details on to our teams?

Serial number
Business name
Primary contact email
Status of payment (shown under 'status' colomn in 'manage payments' window)

sunny_coast
Cover User
3 years ago
Hi this is also happening to my payments.
I made payments on the 7th which wtill haven't come through.
- Tracey_H
  Former Staff
  3 years ago
  Hi sunny_coast and Ambrosia
  
  Due to other circumstances, we have disabled Pay super processing at this time. We do hope to have that process back in place soon. We do apologise for the inconvenience caused.
  
  With regard to the authorisation message, this is being investigated by our teams.
  - Ambrosia
    Experienced User
    3 years ago
    Hi Tracey
    
    I paid our January Superannuation through the Pay Superannuation from AccountRight on Tuesday 14th February, the Status in the Manage Payments is saying ‘Processing Payment’. Our bank account has not had the Super funds deducted, was this because MYOB has disabled the Pay Super processing?
    
    Thanks