'Pay superannuation' feature rejecting one employee but fund details are complete and correct
We have attempted (more than once) to submit our latest 'pay superannuation' clearing house lodgement but one employee's payment is being rejected. As they are a new employee, we have been in contact with their fund to ensure that the details we have set up in MYOB are correct (and they are) but are not able to successfully submit this payment. Is anyone able to assist us with this issue? Thanks in advance for your feedback.
Hi lyndallz,
Thank you for your post.
Usually, when an employee is rejected there will be a 'red cross' symbol next to the employee, and once hovered over, it will give the reason for the rejection. Could you advise if this 'red cross' is appearing, and what the reason is? This will assist you in the resolution.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
