Forum Discussion

JeanPaul's avatar
JeanPaul
Member
17 hours ago

Payday Super-Still "processing payment"after 5 days

We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account...
Desktop
JeanPaul's avatar
JeanPaul
Member
14 hours ago

Hi Doreen, 

What I don't understand is why still showing "processing payment"not "completed" even after payment was deducted from our bank account 5 business days ago?

Doreen_P's avatar
Doreen_P
MYOB Moderator
13 hours ago

Hi JeanPaul,

 

Totally fair question. After the money has left your bank account, Processing Payment can still hang around while the payment finishes its little backstage journey before flipping over to Completed. A handy guide is:

 

  • Processing Payment means the payment has been sent for processing and the direct debit has been kicked off.
  • This status can stay there for up to 3 business days.
  • If it’s still showing for more than 5 days, it’s best to reach out to our support team via the Contact Us page so they can take a closer peek.

Once everything has finished processing, the status will update to Completed, which means the contributions are being paid into your employees’ super funds. You can also check this link and look for "Check the status of your super payments" for more info.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home