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SMPENG's avatar
SMPENG
Experienced Cover User
1 year ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    1 year ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

belindahowie's avatar
belindahowie
Experienced Cover User
1 year ago

Hi,

Ive had the exact same issue. Been on hold with MYOB for hours. Can you please share how they resolved?

SMPENG's avatar
SMPENG
Experienced Cover User
1 year ago

Hi. No idea. The MYOB support agent run a script over my MYOB and it now works. Hopefully you get through and they can help. Maybe quote my reference number 01820999. Good luck.

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