Forum Discussion

Experienced Cover User

6 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...

SMPENG
6 months ago
This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

SMPENG

Experienced Cover User

Hi Earl_HD

I am also having the same issue as Christy4. All my entitlements have been wiped. I have raised a case # 01821659 but so far no solution. Please let me know if you come up with a script that works. My serial number ends in 0178. Thanks.

Earl_HD

MYOB Moderator

6 months ago

Hi Christy4

Thanks for your response. We are currently aware of this issue. As a temporary workaround, you can void the pay run and then enter the hours for the accrual from the previous payroll year. If you continue to experience this issue, please contact MOCA through myob.com/support for any queries or assistance. If MOCA cannot provide the help you need, our live chat team is available to escalate the issue further.

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

Christy4
Contributing User
6 months ago
As in, void, and then manually reinstate the leave entitlements for 23 employees one by one?!?
MelWid
Experienced Cover User
6 months ago
I am also having this problem and have 70+ employees... I don't think it's good enough to ask us to manually correct the issue MYOB created!