Payroll - sending payroll info to the ATO
Has anyone had trouble with sending payroll information to the ATO today?? I keep getting an error message "something went wrong - the action couldn't be completed - please try again in a moment". ...
Forum Discussion
I tried to do one of my activity statements today and the STP pre-fill payroll info was missing.
When I went to MYOB it looked like my entire STP setup has been deleted and was prompting me to set it up again.
I have another company with payroll and it seems ok.
Hi XX2,
Totally get why it’s a bit rattling when STP suddenly looks like it’s not set up. The good news is it’s usually just AccountRight “forgetting” the setup, not the ATO dropping your registration.
Quick way to reset it:
- Open AccountRight in your browser and go to Payroll > Single Touch Payroll reporting.
- Click Get started / Set up STP, run through the prompts, and just confirm your ABN/branch and who’s lodging, then finish.
- Back on that same screen, pick the current payroll year and click Send update event, then wait for it to show as Accepted.
That pushes your current year‑to‑date figures through to the ATO and usually gets the STP/BAS pre‑fill back on track. If it’s still not looking right after that, I recommend reaching out to our support team. You can do this by creating a ticket on the My Account page or connecting with our live chat team through MOCA, our virtual assistant.
Cheers,
Genreve
