Hi all. How do I remove the Emergency Contact Details from the Payroll Advice Report in AccountRight? The Emergency Contact Details are automatically loaded into the Notes on the employees Card File when Onboarding has been completed.The Payroll Advice Report needs to be sent to 3rd parties such as WorkCover QLD and should not include Emergency Contact details. Any assistance/advice with customising reports in general would be appreciated.ThanksMel

WOW, 2 years later and we still have the same problem, can we please have the option to remove the notes/memo section that is required on the employee card details but not required on Payroll Advise Report (need to be sent to 3rd party). Employee onboarding has been setup to record the Emergency Contact Details into the Notes section of an Employee Card Details TAB, the programmer should also check what damage this does elsewhere in the setup of reports. Please get onto a solution MYOB.

Hi MelK1,Thank you so much for your post and my apologies for the late response. Could you please verify the Card Details tab and specifically check Custom Field #3 for the presence of an emergency contact list? You can find this information under List > Custom List Field Names > Employees. Looking forward for your response.Regards,Earl

Hi Earl The Emergency Contact information is automatically loaded via online onboarding in Cards List, Employee Tab, I click the blue arrow to open up an employee, then on the Card Details Tab the Next of Kin information has been loaded into the "Notes:" section. When I go to Lists, Custom List Field Names, Employees, the Name of Custom List No 3 is "Custom List No. 3". I haven't set up any custom lists. On the same Card Details tab, Identifiers has nothing and Custom Lists are blank. Hope this helps. CheersMel

Hi MelK1,Thanks for your detailed response and my apologies for the late reply. Can you please open an employee's card file, and check if you can find the person to contact in case of emergency? And also, could you please reply with a screenshot of Payroll Advice report? Looking forward to hearing from you soon!Regards,Earl

Hi EarlI am unsure what you are asking with regard to checking if I can find the person to contact in case of emergency. As previously advised, their details are in the Card Details Tab in the notes section. So yes, I can find them if needed. The issue is that they are on the Payroll Advice Report. I find it strange that you would request a screen shot of a Payroll Advice Report on a Public Forum. I have run a report and redacted all confidential information. You will see on the attached document that the Emergency Contact Details are included (outlined in purple). RegardsMel

Payroll Advice Report - Remove Emergency Contact

12 Replies

Princess_R
MYOB Moderator
2 years ago
Hi MelK1,

Thank you for your feedback. We understand that the current process of running a report that spans a long period of time can be cumbersome. We acknowledge that this is an area that needs improvement. Your suggestion to address this issue in our next software update is valuable. To ensure that your feedback is considered in our development process, we encourage you to share your ideas and specific customization requirements on our AccountRight Ideas Exchange board. This platform allows our team to prioritize features based on user feedback and enhance the overall user experience.

Your feedback will be reviewed by our development team and could potentially be included in future software updates.

If there's anything else we can assist you with, please don't hesitate to reach out.

Cheers,

Princess
MelK1
Contributing User
4 hours ago
Hi KIPG - I've had a further discussion with mailto:[email protected] - I had quite a lengthy discussion trying to point out that this issue is a compliance issue under the Privacy Act - they just kept referring to it as a "product enhancement". The last correspondence I received indicated my Case was supposed to be picked up by the Customer Resolutions Team back in April 2026 - I've heard nothing further. In that final response they also indicated the issue has been raised to the development team to be considered as an enhancement - despite my many indications it is a compliance issue, not an enhancement. I'm not holding my breath for a solution.

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Payroll Advice Report - Remove Emergency Contact

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