Forum Discussion

Monick's avatar
Monick
Experienced Cover User
11 months ago

Payroll Entitlements not accruing

Annual Leave and Personal Leave entitlements are not accruing, and in fact the system states that all employees had not entitlements available. I think this started in November going by my manual rec...
  • Monick's avatar
    Monick
    10 months ago

    I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.

Doreen_P's avatar
Doreen_P
MYOB Moderator
11 months ago

Hi, Monick

 

Thanks for your post.

 

If the annual leave and personal leave are not accruing any entitlements, it is worth checking if the calculation basis of the accrual is aligned with the pay basis of the employees. If an employee is on an hourly basis, the calculation basis of the leave should be Equals [x] Percent of. On the other hand, if an employee is on a salary basis, Equals [x] Hours per is the calculation basis. For more information regarding this, please see the Help Article: Leave and entitlements.

 

Please let us know if you require any further assistance.

 

Best regards,

Doreen

  • Monick's avatar
    Monick
    Experienced Cover User
    11 months ago

    When processing Annual Leave the last few weeks for all employees, MYOB has been stating that all employees have no entitlements due. This is definately not the case. I haven't changed anything at all in the employee records so I'm presuming there is some sort of glitch happening? I have tried calling but haven't been able to get through.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi, Monick

       

      Thanks for your response.

       

      For us to further assist you with this, kindly send us a screenshot of the employee card that includes the pay basis, whether it is hourly or salary. Also, a screenshot of the Annual Leave accrual. Make sure to remove any sensitive information before posting in the Forum.

       

      We are looking forward to your response.

       

      Best regards,

      Doreen

      • Monick's avatar
        Monick
        Experienced Cover User
        10 months ago

        These records are for the one employee, however it seems to have happened across the board. The last time the entitlements balanced to my manual records appears to be 29th November. I have been taking off the annual leave however the balance on the entitlements report does not reflect this. I haven't checked the Personal Leave as yet but this seems to be out too.

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