Forum Discussion

Monick's avatar
Monick
Experienced Cover User
2 years ago
Solved

Payroll Entitlements not accruing

Annual Leave and Personal Leave entitlements are not accruing, and in fact the system states that all employees had not entitlements available. I think this started in November going by my manual rec...
  • Monick's avatar
    Monick
    2 years ago

    I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Monick

 

Thanks for your post.

 

If the annual leave and personal leave are not accruing any entitlements, it is worth checking if the calculation basis of the accrual is aligned with the pay basis of the employees. If an employee is on an hourly basis, the calculation basis of the leave should be Equals [x] Percent of. On the other hand, if an employee is on a salary basis, Equals [x] Hours per is the calculation basis. For more information regarding this, please see the Help Article: Leave and entitlements.

 

Please let us know if you require any further assistance.

 

Best regards,

Doreen

Monick's avatar
Monick
Experienced Cover User
2 years ago

When processing Annual Leave the last few weeks for all employees, MYOB has been stating that all employees have no entitlements due. This is definately not the case. I haven't changed anything at all in the employee records so I'm presuming there is some sort of glitch happening? I have tried calling but haven't been able to get through.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Monick

     

    Thanks for your response.

     

    For us to further assist you with this, kindly send us a screenshot of the employee card that includes the pay basis, whether it is hourly or salary. Also, a screenshot of the Annual Leave accrual. Make sure to remove any sensitive information before posting in the Forum.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

    • Monick's avatar
      Monick
      Experienced Cover User
      2 years ago

      These records are for the one employee, however it seems to have happened across the board. The last time the entitlements balanced to my manual records appears to be 29th November. I have been taking off the annual leave however the balance on the entitlements report does not reflect this. I haven't checked the Personal Leave as yet but this seems to be out too.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Monick

         

        Thank you for providing the requested screenshots.

         

        As per checking, the error happens when there are multiple entitlements linked to a wage category. In this case, you may need to check each entitlement category, making sure they are not linked to the annual leave pay wage category.

         

        Also, please send us a screenshot of the Entitlement window from the employee card file. To do this, go to Card File > Cards List > Employee tab and then select the employee name > Payroll Details > Entitlements, and then take a screenshot of the table that includes the Balance adjustment, Carry Over, Year-to-Date and Total. Make sure to remove sensitive information before posting in the Forum.

         

        Best regards,

        Doreen

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