Forum Discussion

Monick's avatar
Monick
Experienced Cover User
12 months ago

Payroll Entitlements not accruing

Annual Leave and Personal Leave entitlements are not accruing, and in fact the system states that all employees had not entitlements available. I think this started in November going by my manual rec...
  • Monick's avatar
    Monick
    11 months ago

    I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Monick

 

Thank you for providing the requested screenshots.

 

As per checking, the error happens when there are multiple entitlements linked to a wage category. In this case, you may need to check each entitlement category, making sure they are not linked to the annual leave pay wage category.

 

Also, please send us a screenshot of the Entitlement window from the employee card file. To do this, go to Card File > Cards List > Employee tab and then select the employee name > Payroll Details > Entitlements, and then take a screenshot of the table that includes the Balance adjustment, Carry Over, Year-to-Date and Total. Make sure to remove sensitive information before posting in the Forum.

 

Best regards,

Doreen

Monick's avatar
Monick
Experienced Cover User
11 months ago

I have just gone into the employee's Entitlements Information tab and this may be the problem. No Wages Category has been linked and the leave entitlements showing on payslips are not selected - I know I have recently ensured this is was selected so I'm not sure what has happened here. I presume that it should be linked to the Annual Leave Pay category.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, Monick

     

    Yes, that is correct. A wage category should be linked to the entitlement category. Kindly make sure to double-check it moving forward.

     

    Best regards,

    Doreen

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