Payroll reversal and bank reconciliation
Ive recently taken on a new client who hadn't reconciled March 24 correctly due to processing a payroll on 29/3 but not paying until the 2/4. I reversed the pay, accidentally resubmitted again as 29/...
Forum Discussion
Hi Kristie
I totally get that you're dealing with a tricky situation with payroll reversal and bank reconciliation. It seems like the reversal "deposit" is causing an imbalance. Here's a suggestion on how to address this: First, you might want to check if the reversal transactions are correctly recorded and matched in your bank reconciliation. If there are any discrepancies, this could be causing the imbalance. Next, it would be helpful to review the transactions from the past that have become unreconciled. Undoing your reconciliation and unmarking all transactions from the reconcile window. This could be due to changes made after the reconciliation, such as deleting transactions or altering transaction dates. Lastly, if the issue still remains unresolved, it would be best to reach out to our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. They have the necessary tools to troubleshoot and resolve this issue. Let me know if you have other queries!
Kind regards,
Shella
Hi Shella
So I thought this issue was resolved as I unreconciled and re-reconciled at the end of June and it all ended up balancing. However now Im trying to reconcile July the issue of the account not balancing due to this payroll amount is there again! I have the report to show June balanced but I unreconciled just to check and now Junes out again! THis is very frustrating and I have got nowhere with the live chat team. I have raised an issue in my myob account but havent heard anything back
Hi Kristie ,
This is certainly not the experience MYOB wants for its users. I recommend doing the reconciliation as normal to see which specific transactions are causing the out-of-balance if it's the same reversed and reprocessed transaction mentioned in your first post. Additionally, you can try the steps mentioned in this post.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
