Problem with entitlement balance on reinstated employee

Question

HiWe re-employed a staff member who had left in Aug 2025 and re-started with us in Dec 2025.&nbsp; We had previously paid out leave entitlements and made them inactive.&nbsp; We re-activated their card and ran through a zero pay to adjust the leave balance that was showing in her entitlement card (that had been paid out).&nbsp; The entitlement leave balance looks correct when you go to her card file and is showing correctly on her pay advice, however, when I run the Entitlement Balance Report it is bringing through wildly incorrect balances for both annual leave and sick leave.&nbsp; How can this be corrected?&nbsp;I can send PDF of balance reports etc to show what I mean but would prefer to do that privately.

doreen_p · Answer

Hey AmandaLR,
&nbsp;
No worries, you’ve handled the re‑employment perfectly. The Entitlement Balance report showing the wrong annual and sick leave figures for a reinstated employee is something we’re aware of, and our team can get that fixed for you. You can contact them on Live Chat via our virtual assistant, MOCA.
&nbsp;
Cheers,
Doreen

amandalr · Answer

Hi Doreen&nbsp;I am having trouble with Live Chat understanding my issue.&nbsp; Is there another way to access support?

genreve_s · Answer

Hi AmandaLR,&nbsp;
&nbsp;
You can also lodge a support request through your My Account page.&nbsp;
&nbsp;
Regards,Genreve&nbsp;

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Problem with entitlement balance on reinstated employee

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