Processing of Payroll
Is anyone else having issues processing payroll. I have inputted 53 employees 4 times, its gets to the end, want to submit to the ATO, doesn't then I lose the pay run.
Forum Discussion
14 Replies
Hi everyone,
Sorry you’re dealing with all of that. After redoing a pay run that many times, I’d be ready to launch the keyboard into the sun too. Yes, in this case, a script does need to be run on the file. For the fastest path to getting that sorted, it’s best to reach out to our support team on Live Chat via our virtual assistant, MOCA, and ask to speak with a person so they can help get the script run for you.
Cheers,
Doreen
Completely agree, I've tried processing again this morning, only put through 10 employees and the same, loses the payroll. I've been using the MYOB, like you, 25 plus years and I'm now telling clients to change to Xero.
Our Payroll manager just recorded our first pays for the year and it recorded all of them twice including in the payroll report centre. It will not let us delete or reverse any pays - I have no idea how we are supposed to work with this ridiculous software. I've been using it for 27yrs and looks like the whole company is falling apart, it's gone beyond a joke at this stage.
I am having the same issues since last week and trying to get it resolved. I have been trying to get through to MYOB since 9am this morning and phone drops out.. I have been on hold for over 3 hrs this second attempt. I also have an online chat going and it seems to be more AI response which is frustrating...... Supposedly MYOB need to run a script on affected files which is what I am trying to get resolved on my end.
