Processing of Payroll

Another 3 hours waiting for someone to respond to a live chat, and then they disconnect the chat within 5 minutes while I was away from my desk.  I will now be going on leave and there is nobody else who can deal with this.  Absolutely atrocious customer service.

I lodged a support ticket about this last Wednesday, and as an Accountright customer we are supposed to received priority assistance.  Crickets.  Apparently being unable to process payroll doesn't register as an urgent issue.

Hi SDuddy,

Sorry for the wait. Your support request is already in the queue and waiting to be actioned by the team. We’re receiving a high volume of requests at the moment, so replies are taking a little longer than usual. Rest assured, as soon as someone from the support team becomes available, they’ll pick up your request and help from there.

Cheers,

Doreen

Doreen_P​ that's really great but since nobody helped when I was waiting for 6 hours last week, I had to lodge a support ticket. When someone finally picks up the ticket, I am not going to be in the office.   I am currently ON LEAVE and having to check emails to see if anyone has responded, because when I get back next week I will have to process payroll again.  How do I do this when I still have an incomplete payroll sitting in the system from last week?  All of this could have been avoided if MYOB had actually communicated with customers.