Forum Discussion

BB937's avatar
Experienced User
8 months ago

Processing Returned Superannuation Contributions via Paysuper

Hi there, super contribution for a staff member was returned to our bank account.  Accountright Instructions 'Returned superannuation Contribution' were following exactly.
  • Earl_HD's avatar
    8 months ago

    Hi BB937,

    Thank you so much for your post and my apologies for the late response. 

    It appears that the link you've followed pertains to MYOB Business/Essentials instructions, while your account is on AccountRight. In AccountRight, when receiving a return superannuation contribution payment doesn't necessitate creating a pay run. Instead, you can process the successful payment in the 'Pay Liabilities' window, and the return super contribution will be handled within the 'Pay Superannuation' window. For more detailed guidance, please refer to the help article: Reversing and reprocessing superannuation payments

    Please do let me know how you go on this.