Forum Discussion
Hi EugeneHe
Thank you for your post. I am sorry that you had to go through with that situation.
May I ask what actions you took to remove the employee from JobMaker? Can you attempt this step? Click the Payroll Reporting Centre>>JobMaker tab. Select Remove Declaration from the Ellipsis menu for the employee. Select Remove.
And may know whether you are still able to open the card file of the employees who appeared under job maker? If not, please send me a Private Message containing your:
- Serial number
- Company File name
I'll wait for your response.
Cheers,
Cel
Hi Cel,
Thanks for your message and kinly note that the required details have been sent to you via private message.
Regards,
Eugene
- Celia_B11 months agoMYOB Moderator
Hi EugeneHe
Thank you so much for providing that information.
Upon checking on your account with the serial number that you provided, it seems that you don't have an active entitlements. I would recommend to update your subscription to be able to do the task.
Let me know if you need further assistance with this.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
- EugeneHe11 months agoContributing User
Hi - MYOB direct debit us every month for the subscription, I am not sure why you could not find this infomation. They company files are also updated to the most updated version on Monday. BTW, the total workstations licensed is 6, is this helpful?
- Celia_B11 months agoMYOB Moderator
Hi EugeneHe
We appreciate your patience as we work through this. And thank you so much for getting back to us and share an update on the issue.
To help you resolve your issue in deleting your employee on a jobmaker, May I request to send us a screenshot of the error message that you get from the start when sending them to ATO? On the error message if you can see the details of the error it would be appreciated if you can send us screenshots of the details as well. This is to furtherly investigate the cause of the error message.
We'll wait for your response.
Cheers,
Cel