Forum Discussion
Komal_S
MYOB Moderator
Hi GowrieAccounts
Can you confirm if you're getting any error after running the hotfix tool or it runs successfully but payroll can't be processed? Also, are you using STP1 or STP2 ?
KristieBake please send me your product serial number and company file name by private message so I can run the scripts.
GowrieAccounts
2 years agoContributing User
No problem running the hotfix tool but it didn't change anything. I was online with the helpdesk last night and was told that the tool you sent was too old. They tried to attach a new one to the chat but it did not come through and they could not email it.
We still have not been able to record payroll this week.l
- Melisa_D2 years agoFormer Staff
Hi GowrieAccounts,
Can you please send me a private message with your serial number, I will arrange to send through the tool.