In employee's card file 'electronic' ticked instead of 'cheque' therefore Reconciliation out. The person's pay was paid direct into their bank account separate to MYOB. There are now two amounts, two different pay periods, sitting in Prepare Electronic Banking. How do I correctly remove from there to correct Reconciliation without duplicate payments being to the person's account. Thank you.
Hi Juney,
Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear about the issues you've been having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this, I would recommend to download the ABA Bank File.
In the Payroll menu, click the Past pay runs link. The Past pay runs page appears with a list of pay runs.
Click the Download button for the applicable pay run to download your bank file. Save it to your computer in an easy-to-find location.
Upload the bank file to your banking portal
Please do let me know how you go on this.
Regards,
Earl
